Subscription Guide and FAQ's – High Horse Coffee Company
Shopping Cart

Subscription Guide and FAQ's

Login to customer account

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email


Update your billing information or email

To update payment information:

  1. Login to the customer portal.
  2. Click the Payment Methods tab.
  3. Expand the payment method to be adjusted.
  4. Click edit.
  5. Click Send update email on the slider.

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.


Update shipping address for a specific subscription

You can update the shipping address for a specific subscription:

  1. Login to your customer portal.
  2. Click on Subscription
  3. Click Edit on the subscription you want to update
  4. Scroll down to Shipping Address.
  5. Click the arrow to expand.
  6. Select one of the other shipping addresses.
Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Subscriptions_-_203625403___bare-supplements_2022-06-20_10-49-16.png

Update an existing shipping address