We can help with returns on a case by case basis. Coffee is non-refundable. Returns on merchandise items that are unopened/unused may be shipped back to us at your own cost. Returns are refunded only when the item is received back at our office after we have verified that your item is unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. We are not responsible for packages that are lost or damaged in transit.
We will not accept:
1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2) Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: High Horse Coffee Company - PO Box 29005 Pleasantview PO, Edmonton, AB. T6H 5Z6, Canada.
To return your product, you should mail your product to: High Horse Coffee Company, PO Box 29005 Pleasantview PO, Edmonton, AB. T6H 5Z6, Canada
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.